Refund & Cancellation Policy

1. Purpose

Utenix Technologies Private Limited is committed to providing high-quality AI solutions for educational institutions and students, including Learning Management Systems (LMS), a Document Marketplace, and other SaaS products. We understand that circumstances may arise where customers need to cancel their subscriptions or request refunds. This policy outlines the terms and conditions governing such requests to ensure clarity and fairness.

2. Subscription Cancellation & Refunds


2.1 General Policy

  • Customers may cancel their subscriptions at any time through their account dashboard.
  • Upon cancellation, the subscription will remain active until the end of the current billing cycle, and no further charges will be incurred.
  • No prorated refunds will be provided for partial months of service or unused features unless explicitly stated otherwise in this policy.

    • 2.2 Refund Eligibility

    Refunds will only be considered under the following circumstances:

  • Technical Issues: If you experience persistent technical difficulties preventing the use of our digital product or SaaS service, and our support team is unable to resolve the issue within a reasonable timeframe.
  • Unauthorized Transactions: If an unauthorized charge is detected, you must notify our support team immediately. Unauthorized transactions will be reviewed on a case-by-case basis.
  • Duplicate Purchases: If you are accidentally charged multiple times for the same product or subscription, we will issue a refund for the duplicate transaction upon verification.

    • 2.3 Subscription Cancellation Terms


    Monthly Subscriptions:

  • You may cancel your subscription at any time, but no refunds will be issued for partial months.
  • The subscription will remain active until the end of the current billing cycle.

    • Annual Subscriptions:

  • Refund requests for annual subscriptions must be made within seven (7) days of the initial purchase.
  • After this period, no refunds will be issued, but you may continue to use the service until the end of the billing cycle.

    • Trial Periods (if applicable):

  • If a free trial is offered, you must cancel before the trial period ends to avoid being charged.
  • Enterprise plans may have different refund policies, which will be specified in the agreement.
  • If you cancel during the trial period and have not used premium features, you may request a refund.

    • 2.4 Non-Refundable Situations

    Refunds will not be issued under the following conditions:

  • Payments for services that have already been accessed or used.
  • Cancellation requests made after the start of a new billing cycle.
  • Refund requests based solely on personal preferences unless covered under the specific provisions outlined above.

3. How to Request a Refund

To request a refund, please contact our support team at [email protected] with the following details:

  • Account Email & Transaction ID – To verify your purchase.
  • Reason for Refund Request – A brief explanation of the issue.
  • Supporting Documents (if applicable) – Screenshots, error messages, or any relevant proof.

    • Our team will review your request and respond within 5-7 business days. If approved, refunds will be processed back to the original payment method within 7-10 business days.

4. Changes to This Policy

Utenix Technologies Private Limited reserves the right to update or modify this policy at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

For any questions, contact us at [email protected]

Reach Us

For any questions about our refund and other policies, please contact us by following the button below:

Contact Us

We value your satisfaction and appreciate your business!